HeyStudent FAQ's
Frequently Asked QuestionsStudents – Booking, Payments & Verification
Student Verification – How does HeyStudent confirm I'm a genuine student?
We require official proof such as a university offer letter, enrollment confirmation, or valid student ID. This ensures all bookings are made by genuine students, protecting our community from scams and misuse.
Booking Eligibility – Why can I only book after completing student verification?
Verification ensures hosts know they're renting to a genuine student, which increases trust and means your booking is more likely to be accepted instantly.
Instant Booking vs Approval – Can I secure a property instantly, or do I need host approval?
If a listing is marked as Instant Book, it's yours immediately after payment. If it requires Request to Book, the host will review your request, usually within 24 hours.
Advance Bookings – Can I book a property now for the next academic year?
Yes — in fact, we recommend it, as the best student properties get booked months before term starts.
Hosts – Listing, Payments & Management
Listing Requirements – What do I need to provide to get my listing live?
Basic property info, pricing, availability, high-quality images (or we can take them for you), and verification.
Availability Management – Do I upload availability or does HeyStudent?
You will need to upload and update your availabilities to keep your calendars accurate.
Booking Mode – Can I choose instant book or request-to-book?
Yes — you can choose whichever works best for you and switch anytime.
Payment Timing – When will I be paid?
Payouts are released immediately after payment is made via Stripe.
Tenant Quality – How do I know the student is genuine?
Every student is verified with official documents before booking.
Communication – Will I talk directly to students?
The communication prior to booking will be made through HeyStudent. After a booking is made the contact details of both parties is disclosed so hosts and students can speak directly.
Platform & Process – For Students & Hosts
Unique Value – What makes HeyStudent different?
Full student verification, instant booking options, pro photography/3D tours, and a focus on long-term rentals.
Disputes – How are they handled?
We mediate with evidence from both sides to reach fair resolutions.
Support Availability – Is there multi-timezone support?
Yes, we offer extended hours to cover different regions.
Stripe Connect – How do I set it up to pay or receive payouts?
You'll be guided through a secure setup in your HeyStudent dashboard. Stripe Connect is required for all payments and payouts.
Still have questions?
Can't find what you're looking for? Our support team is here to help.
Contact Support